The Criteria We Look For
To make our online casino reviews genuinely useful, we evaluate fundamentals first: licensing, payment and data protection, transparent RTP/RNG, realistic bonus rules, and predictable cashouts. Polished design means little if wagering is confusing or withdrawals stall. Below are the criteria we use to separate reliable casino sites from the rest.
Trustworthiness, Integrity, and Reliability
If you can’t trust the operator, no welcome bonus, free spins, or slot variety will matter. We investigate ownership, history, and how complaints are handled—especially after large wins.
All policies should be clear and enforceable. Any sign of unfair treatment or sudden rule changes is grounds for a lower rating or exclusion.
We look at:
- Company background and ownership
- Industry reputation and audits
- Transparent terms and rule stability
- Payout practices and dispute history
- Licensing and regulation
- Third‑party testing (RNG/RTP)
- undefined
Safety and Security
Security protects both your bankroll and your personal data. We expect modern encryption, segregation of player funds where applicable, and routine vulnerability patching.
Privacy matters: no selling of personal data and clear retention policies. Platform uptime and anti-fraud controls must be visible, not just promised.
When you play, you shouldn’t worry about whether your details are safe—risk belongs in the games, not in the platform.
We also confirm that account protections (MFA, device locks) and responsible gambling tools are available and easy to use.
Payout Speed and Options
Reliable withdrawals are essential. We verify stated timelines with real tests and player reports.
INR-friendly methods (UPI, Paytm, IMPS/NEFT), cards, Skrill/Neteller, and select crypto should be processed predictably with transparent limits and fees.
If a casino advertises fast payouts but delays cashouts without cause, it will not rank well here.
Deposit Options
Deposits should be simple and fast across UPI, Paytm, cards, e‑wallets, and approved crypto—without hidden charges or confusing steps.
Game Options and Quality
A strong lobby balances slots with table games like blackjack and roulette plus reliable live casino studios.
We assess provider quality, RTP disclosure, gameplay stability, and mobile performance—not just headline counts.
If games look dated, stutter on mobile, or hide RTP, we mark it down.
Sites that pair variety with fair rules and clear information score highest.
User Interface and Overall Experience
Navigation must be intuitive: search, filters, game categories, and account pages should be easy to use on both mobile and desktop.
We examine clarity around wagering, bonus progress, and withdrawal steps—these should be visible without chasing support.
Good UX reduces mistakes and stress, keeping focus on gameplay.
Customer Support and Service Levels
Quality support matters when payments or verification questions arise. We test live chat and email; phone is a plus.
Response time, accuracy, and resolution quality are scored—not just availability hours.
A helpful knowledge base and clear status updates during KYC or withdrawals are strong positives.
Poor or evasive answers lead to lower scores.
Bonuses, Promotions, and VIP Programs
Promotions should add value, not confusion. We favor welcome bonuses and free spins with clear, low or realistic wagering and transparent contribution rules.
Ongoing offers and loyalty/VIP benefits are evaluated for real utility rather than headline numbers alone.
If terms are vague or keep changing, we lower the rating.